Mobile LTE

Delivery usually takes place between 3-5 business days from receiving your payment. In extreme cases, it can take up to 10 business days.

You can use the LTE service anywhere provided you are within the relevant provider’s Telkom coverage area. 

You can expect speeds between 10-50Mbps. Please note that speeds can be affected by the external environment around your home and where the router is situated in your home.

Yes, you can use the SIM inside any other compatible device. Please just note that you’ll need to be in the Telkom Network coverage area.

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence.

You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person

Yes, but there will be a 3 month waiting period until you can upgrade/downgrade again.

No, there are no speed limits on top up data.

No, it is not suitable for mobile use. The Uncapped LTE SIM should only be used in a compatible LTE router.

Yes. All Capped LTE packages can be upgraded or downgraded via your Client Control Panel.

Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.

All LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.